How many of you take the time to send your customers a thank you card or email?
How many of you take the time to send your customers a tracking number once it's posted?
Well, I do and guess what it is been noticed. I have customers who thank me for that. I am doing a few fundraisers right now and I have received a few NEW customers for just being knowledgable of my product and staying in contact with them.
Every day I check my workstation what seems like a million times per day!!! I always watch for the "shipped" and I send them an email! However I don't get along with the email system in our workstation so I always just copy and paste it into my regular email.
Below is what I usually send as my "Thank you email"
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Hi Kellie,
I just wanted to let you know that I appreciate your business! I know that you already got an automated email about your order but I wanted to send you a personal thank you from my heart. I hope you got everything you wanted! I will be sending you another email once the item has been shipped. If you ever want to host a party to earn half price and FREE items please don't hesitate to contact me. Thank you again for your order!
Lauren Lo Abbott
Independent Consultant
oklahomacowgirl.scentsy.us
takeawhifofscent@aol.com
(714) 851 0400
Wagoner, Oklahoma 74467
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Below is an example of the "tracking email" that I send:
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Hi Kellie,
Like I told you in my last email I am sending you another. This email is to inform you of your tracking number. I know that when I order Scentsy I am always excited to get it! Here is your tracking number abcdiejaofjdklafno21 you can go to www.ups.com to track your package. Thank you once again for placing an order with me. I look forward to serving you again!
Lauren Lo Abbott
Independent Consultant
oklahomacowgirl.scentsy.us
takeawhifofscent@aol.com
(714) 851 0400
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I promise if you take the time to do this it will boost your business. A happy customer is a returning customer.
thanks,
lauren lo
Awesome idea! I agree I would be more likely to make sure I reorder from someone taking the time to personally thank me than those that just seem to forget about you after you order. I just love your ideas please keep them coming!
ReplyDeleteI will keep them coming love! :)
DeleteThanks for the awesome ideas... I'm going to go try this now, I have an online party going and I like to keep my customers informed too. :)
ReplyDeleteThanks! I think the customers will return a lot more if you take care of them! :)
DeleteGreat Idea! I just joined the Scentsy Family this month and I look forward to more of your great ideas to learn from. I have already looked over your past posts and put those Ideas in action!
ReplyDelete